FAQ
PAYMENT
We accept PayPal and all major debit and credit cards.
Your transaction and payment information is handled with secure encryption and under strict banking standards.
If you have any difficulties regards your payment – please send us an email to support@cachecases.com and we will solve it !
SHIPPING
Our shipping is worldwide and 100% tracked!
We have free shipping for all orders above 50 EUR.(standart shipping).
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
Europe: 4 euro
USA, Canada, Asia, Australia : 5 euro
Express shipping : 14 Euro /2-3 days/
Depending on where you live, shipping usually takes:
Europe: 5-7 days
USA & Canada: 10-15 days
Rest of the World: 10-20 days
DHL Express: 2-3 business days
Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay during such period.
Due to pandemic, depending on your location regulations, there might be slight delays on top of standard delivery times. We ask you to give up to 5-7 days on top of regular delivery time before getting in touch with our customer service team.
If your item is taking too long to arrive, please contact us. will do our best to offer you the most convenient solution.
Sure, all orders are 100% tracked. You will receive your tracking number in your shipping confirmation email.
PRODUCTS
Our Tough Phone Cases are made to be extremely durable with extra tough, snap-on design and dual layer technology meaning that your phone is kept super safe.
| Snap case is: | Tough case is: |
Impact resistant polycarbonate | Dual layer case |
Slimmer form | Impact resistant polycarbonate outer |
Exposed buttons | Inner rubber liner to absorb impacts and covered buttons |
Lighter and thinner | TPU protects volume and on/off buttons |
Yes, sure! You can purchase a customized case here.
You can choose either a case with your name or with name and personalized memoji
It depends on what your device’s OS is.
iOS users:
1. Open Messages and tap the Compose button. to start a new message. Or go to an existing conversation.
2. Tap the Memoji button , then swipe right and tap the New Memoji. button.
3. Customize the features of your memoji — like skin tone, hairstyle, eyes, and more.
4. Tap Done.
Android user:
1. Open the Messages app to start a new conversation or go to an existing thread.
2. Tap on the Monkey icon to open the Animoji feature.
3. Swipe right and tap the plus sign next to “New Memoji”.
4. Customize your Memoji with the available features.
We are here to please all your request, so if you want something different as a design, you can send your design on support@cachecases.com and we will let you know is it possible to be produced.
Yes! It will suit your device in colors.
Yes, sure! You can charge your device with your case on.
Each case comes to you packed in a stylish and elegant package, protecting it from transport injuries. The packaging is also suitable as a gift. Discover the world of Cache Cases from the packaging to the look of your phone.
When you place your order, you should receive a confirmation email with all details. If the email is missing, please write to us on support@cachecases.com so we can check your order.
If you are interested in doing business with us, you can email us at marketing@cachecases.com . we will discuss the details!
